Haeun Yu  Youngjoong Ko

10.5626/JOK.2022.49.10.891

task-oriented dialogue system dialogue state tracking pre-trained language model spoken conversation data augmentation

As a part of a task-oriented dialogue system, dialogue state tracking is a task for understanding the dialogue and extracting user’s need in a slot-value form. Recently, Dialogue System Track Challenge (DSTC) 10 Track 2 initiated a challenge to measure the robustness of a dialogue state tracking model in a spoken conversation setting. The released evaluation dataset has three characteristics: new multiple value scenario, three-times more entities, and utterances from automatic speech recognition module. In this paper, to ensure the model’s robust performance, we introduce an extraction-based dialogue state tracking model with entity graph. We also propose to use data collection and template-based data augmentation method. Evaluation results prove that our proposed method improves the performance of the extraction-based dialogue state tracking model by 1.7% of JGA and 0.57% of slot accuracy compared to baseline model.