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Task-Oriented Dialogue System Using a Fusion Module between Knowledge Graphs

Jinyoung Kim, Hyunmook Cha, Youngjoong Ko

http://doi.org/10.5626/JOK.2024.51.10.882

The field of Task-Oriented Dialogue Systems focuses on using natural language processing to assist users in achieving specific tasks through conversation. Recently, transformer-based pre-trained language models have been employed to enhance performances of task-oriented dialogue systems. This paper proposes a response generation model based on Graph Attention Networks (GAT) to integrate external knowledge data into transformer-based language models for more specialized responses in dialogue systems. Additionally, we extend this research to incorporate information from multiple graphs, leveraging information from more than two graphs. We also collected and refined dialogue data based on music domain knowledge base to evaluate the proposed model. The collected dialogue dataset consisted of 2,076 dialogues and 226,823 triples. In experiments, the proposed model showed a performance improvement of 13.83%p in ROUGE-1, 8.26%p in ROUGE-2, and 13.5%p in ROUGE-L compared to the baseline KoBART model on the proposed dialogue dataset.

Entity Graph Based Dialogue State Tracking Model with Data Collection and Augmentation for Spoken Conversation

Haeun Yu, Youngjoong Ko

http://doi.org/10.5626/JOK.2022.49.10.891

As a part of a task-oriented dialogue system, dialogue state tracking is a task for understanding the dialogue and extracting user’s need in a slot-value form. Recently, Dialogue System Track Challenge (DSTC) 10 Track 2 initiated a challenge to measure the robustness of a dialogue state tracking model in a spoken conversation setting. The released evaluation dataset has three characteristics: new multiple value scenario, three-times more entities, and utterances from automatic speech recognition module. In this paper, to ensure the model’s robust performance, we introduce an extraction-based dialogue state tracking model with entity graph. We also propose to use data collection and template-based data augmentation method. Evaluation results prove that our proposed method improves the performance of the extraction-based dialogue state tracking model by 1.7% of JGA and 0.57% of slot accuracy compared to baseline model.


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